Originally afraid of the harmful gas remaining in the new furniture , consumers bought the samples in the furniture store, and the result was the new furniture with a pungent smell. When the consumer requested a return, the merchant asked the consumer to pay a long-distance transportation fee of 2,700 yuan.
According to Ms. Shao, a Harbin consumer, she bought a set of "Yi Mu Yuan" brand furniture in Harbin Dongfang Jiayuan Furniture City on December 3 last year. As the Spring Festival approached and the children in the family were still young, Ms. Shao was worried about the harmful gas remaining in the newly made furniture, so she selected the in-store samples for purchase, and the purchase and sales contract signed by the two parties was clearly marked as samples. After the furniture was delivered to the house, Ms. Shao found that the furniture still smelled very pungent and there were obvious long-distance shipment marks on the outer packaging. "This is definitely not the sample I booked in the store, how can the merchant not talk about integrity." Ms. Shao insisted on returning the goods and complained to Harbin Consumers ’Association after repeated negotiations failed.
The staff of the Consumers Association told reporters that the contract signed between Ms. Shao and Dongfang Jiayuan stipulated that within 30 days of signing the contract, if there is no damage and does not affect the secondary sales, you can request a return or exchange, except for custom-made goods or imported goods. In the process of consumer settlement, Dongfang Jiayuan said at the beginning that the goods delivered were samples of Ms. Shao's photo, and they did not breach the contract. Ms. Shao believes that since it is a sample and has not been used, according to the contract, she has the right to return the product within 30 days of being dissatisfied with the product. At this time, the merchant immediately changed his face and said that the furniture is customized and shipped from Beijing to Harbin. Customized products are not within the scope of return and exchange. If consumers insist on returning the goods, they should pay a long-distance freight of 2,700 yuan.
According to the investigation of Harbin Consumers ’Association, if the operator fails to provide consumers with the agreed commodities, they are liable for breach of contract and the consumer has the right to terminate or change the contract; the commodities purchased by the consumer are not customized or imported, and the operator has the responsibility and obligation to perform the contract Terms, according to consumers' wishes, go through the return procedures for consumers.
Lin Anlin, deputy secretary-general of Harbin Consumer Association, told the reporter that during further investigation, the Consumer Association found that the sales contract provided by Oriental Homeland to consumers was titled "Ouhua Shangmei International Home Plaza", and was registered in Harbin City Administration for Industry and Commerce. In the registration information query, there is no such name, and the materials provided to the Consumers Association are also labeled as "Oriental Homeland Ouhua Shangmei Home Furnishing Plaza", but the official seal is "Oriental Homeland Building Materials Home Furnishing Chain Supermarket Furniture Department", Harbin The Consumer Council has referred this issue to the relevant administrative department for further investigation.
After many mediations by the Consumers Association, Ms. Shao and Dongfang Jiayuan reached an agreement, and the merchants replaced the same furniture in the store. The Harbin Consumer Association reminds consumers that before purchasing furniture, they must inquire the operator in detail, ask the operator for a product inspection report to learn more about the product, and be aware of it; be sure to read the contract carefully when signing the purchase contract. Check the contract terms with the operator item by item, especially the product specifications, materials, environmental protection requirements, delivery deadlines, breach of contract liability, "Three Guarantees" and other important provisions must be filled out in detail, and the oral commitment to the sales personnel must be signed Confirm the form of the supplementary contract. After the purchase contract is signed, be sure to affix the special seal of the contract, request the invoice from the dealer, and properly save the contract and invoice for the purchase of furniture. It is necessary to repeatedly check the above details for the purchase of custom furniture; At the time, you must unpack and inspect the goods one by one. If there are problems such as damage or misalignment of the goods, the delivery personnel must promptly sign the goods to confirm the status of the goods.
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