This "Furniture Sale Contract of Zhejiang Province" (model text) was jointly released by Zhejiang Furniture and Hardware Research Institute and Zhejiang Furniture Industry Association a few days ago, and it is proposed that the furniture market and related production enterprises in the province will be completely comprehensive from May 1st. It is adopted locally, and it actively signs contracts with consumers in the purchase and sale of the total price of more than 5,000 yuan. For the purchase and sale of less than 5,000 yuan, if the consumer requests to sign a contract, he will not refuse to blame. The two units also said that they will conduct a thorough investigation on the implementation of model contracts in furniture stores with the support of relevant departments, and the results will be announced to the public so that consumers can vote with their feet.
Whether to charge transportation and installation fees must be filled in clearly
Many people who have bought furniture feel this way, and the salesperson's words are not taken seriously. Because when the salesperson tells you that a certain furniture material is mahogany , you are not sure whether he refers to all the materials of the furniture, or only the main frame and panel; when the salesperson tells you that certain furniture is imported from Italy, you do n’t know him Refers to the origin of the furniture or brand; in addition, consumers generally do not pay much attention to hardware such as drawer slides, hinges, etc., but the price of hardware of different brands may differ by more than ten times.
Previously, many furniture merchants were reluctant to sign very clear contracts with consumers. For example, in January last year, the Zhejiang Provincial Consumer Protection Commission once purchased a total of 13 pieces of solid wood furniture from 12 brands in the 7 major furniture markets in Hangzhou. Although the salesperson said “all solid woodâ€, the investigators requested to write on the purchase receipt. Ming furniture main materials, but no one dared to agree, when filling in the sales vouchers are all ambiguous, and unwilling to indicate on the purchase contract or shopping documents whether all solid wood furniture or main materials, auxiliary materials are.
In the newly released model contract text, the first article specifically lists the "origin", "major materials" and "category" three columns, "major materials" column, for the main raw materials used in the product and For hardware accessories information, the "category" column is for consumers to choose the category of products to be purchased according to national and industry standards.
The way of writing a simple total price in the contract has also been changed, because there have been cases before: after the goods are delivered, the customer chooses to return the goods for various reasons, but the merchant said that he would deduct a large amount of transportation when refunding And installation fees. Therefore, in Article 2 of the model contract text, the "transportation fee", "installation fee" and other fees are separately listed, and the payment party is clearly required to be specified.
In order to protect the interests of buyers and sellers, the model contract also specifically requires detailed delivery locations, especially large overall products, and should understand the environmental conditions of delivery in advance, such as whether the vehicle can go downstairs, whether the elevator is large, and whether the passage is spacious, Whether the anti-theft door is double-opened, etc., in order to avoid problems such as an increase in the "upstairs fee" and "entry fee", or the inability to enter the room for large items.
If the seller withdraws from the market or the organizer of the fair must pay first
If after buying furniture, I find that the product has quality problems and go to the business, but find that the businessmen are empty, can I only admit that I am out of luck?
In this regard, in the newly released contract model text, it specifically stipulates the market or trade fair organizer's first compensation liability, that is, furniture sold in the market or trade fair, if there is a quality problem, it has caught up with the furniture company has evacuated In the circumstances, consumers may require the market or exhibition organizer to bear the compensation liability in advance according to the contract.
In order to ensure that this is in place, in addition to the signature and seal of consumers and merchants, the contracts signed in the market also have the organizer seal as a third party, thereby adding insurance to consumers' rights protection. However, if the furniture market or trade fair organizer implements a unified cash register, and the buyer does not pay to the unified cash register after signing the sales contract, but settles directly with the seller in private, the furniture market or fair organizer may not Undertaking after-sales service responsibilities such as "advance compensation".
Product description and promotional materials can be used as the basis for acceptance
Furniture manufacturers portray products in the promotional materials, such as "formaldehyde-free", "100% solid wood", etc., but the facts and publicity materials are often very different, but many previous contracts did not involve product quality standards, sales Officers often simply write "according to relevant national regulations" or "the same sample". When the consumer finds that the product has quality problems, the sample may have already been sold, even if it is a complaint or a lawsuit, it is difficult to obtain evidence.
In order to reduce the occurrence of such problems, in the model contract text, it is clear that the product quality must comply with the mandatory provisions of the relevant national and industry standards, and also meet the company's express quality standards (if there are no express quality standards, the relevant national and industry standards), Product instructions, promotional materials, and drawings and samples agreed by both parties.
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