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How does the seller answer the incoming call?
Source: China Bearing Network Time: 2014-07-01
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1. Answer the call; Appropriately ordered. After the second ring of the telephone ring; it is necessary to answer immediately; any action that hangs on the microphone at the time of work and does not answer the phone or pick up the phone without reason is necessary to be eliminated.
2, open the righteousness; self-reported the door. The first sentence of the phone call should be: "Hello!" Then it is necessary to report the identity of the individual; automatic identification of identity is the first step in the sale of success. When the customer is answering you After the call; in order to admit that this is the part he is looking for; very able to ask: "Is this xx company?" Your reply can not be just "yes" so simple; the correct answer is: "Yes; this is ××公å¸. I am the account manager (seat) of xx×××. Can I help you with the question?†Of course, it is necessary to keep in mind the name of the customer; and often use his last name in the call. he.
3; gentle tone; proper language. An excellent salesperson must be gentle in the sale of the phone; easy tones; proper use of words; enjoy the pleasure of the customer; let the customer agile be infected with a relaxed atmosphere; then happy The ground enters the state of speech.
4; outline the leader. When talking with the customer's beginning; try to let the other party speak more; clarify the customer's full needs; accurately know the customer's meaning; grasp the customer's ability to do more materials. Avoid the customer just said to smoke a cigarette "Say it's ok; what about the brand?" Concentrate on listening; catching the middle of the puzzle; sticking to politeness; concise and precise answer.
6; Make a record. Any time the salesman's phone is necessary to have a paper and pen; develop an excellent telephone note habit. The key to the record: the name of the other party; company name; phone number; caller's time; (Time, brand, price, unique needs, etc.); your answer is critical; such as immediate promises or dues to answer questions later;
7; "Please wait a moment." During the telephone interview process; this sentence should be used as much or as little as possible. The reason for this situation is that it is not known to the customer's inquiry or there is work disturbance. He distracted. Regarding the former; it is necessary to practice hard work in the usual practice; any matters related to the sale in the middle of the visit must be clear at a glance; and can be integrated; flexible use. About the latter; this requires the development of cooperative energy; The partner should immediately break through to help. Even if it is a last resort; it is necessary to let the customer wait; it is necessary to be "slightly". Don't let the customer wait for a long time. The United States is famous for the staff Philip said: "One of the most annoying tasks for the caller is Hold a microphone with no sound and wait."
Second, telephone ordering - the phone call to sell out is not sitting in the middle of the interview room, such as customers to call inquiries; then catch the opportunity to sell. When not in the market; in today's fierce competition market; the seller has It is necessary to automatically call the customer for telemarketing. It is necessary to make a basic inquiry to the customer before dialing the phone; know his store information and personal information; in order to do a good job of customer classification; provide personalized service. The key is as follows:
1. Open the Ming Dynasty. You must try to find the person you are looking for when you dial the other party's phone number. For example, the retailer can answer the phone immediately; you can immediately ask: "I am a salesman of XX company; may I ask if XX is there?" The other party can only answer the specific content; not let him have the opportunity to say "no"; to avoid personal dilemma into a dilemma.
2. Start 15 seconds. The first 15 seconds of the sales call to someone else is the most important.
If you can't move the other person in the most useful way, let him know if your speech is worth listening to; he can stop the call with you unceremoniously; and even if you find him again next time; he only Need to listen to you; you can feel impatient. Therefore; you need to carefully study before dialing the phone; openly touch the topic; lead his hobby.
3. It’s sincere. The simplest mistake of the seller is to lie. The final result is of course the customer’s bad feelings; the loss of the customer’s trust. The sale is a solid effort; it is necessary to do a lot of pre-examination and Market analysis; do a good job; look for guidelines? Your product is what he needs. Then he can do it on the ground; win the trust with sincerity; promote the sale.
4. Product strengths. In telemarketing; do not simply clarify to customers the characteristics of how well you sell the product packaging; because the customer does not see these features on the phone; to emphasize the advantages of selling it; as long as the advantages can be imagined. Such as "this brand is a tight brand; the number is not much; if you enter the goods; will improve your local influence."
5. Pay attention to the other party. The intention of calling the customer is to auto-sell; the automatic speaking of the salesperson is important. However, it is also necessary for you to pay attention to the reaction of the other party very sensitively; especially when the other party has a certainty; but not to ignore it; Or the other party's "not right" or "do not pull down." The correct way is to listen carefully; take over the opposition set by him; analyze it; supplement it with your treatment; let him settle; eliminate Scruples.
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