Fully-decorated housing consumer complaints doubled year-on-year

According to statistics, the proportion of fully-furnished houses in Shanghai in the past two years has been nearly 15%, of which, the proportion of newly-renovated properties in downtown area has reached more than 50%. On the other hand, from January to October last year, complaints from fully-decorated houses accepted by the Municipal Consumer Protection Committee increased by 141% compared to the same period of last year. Yesterday, the Municipal Consumer Protection Committee issued a "Fully Furnished Housing Survey Report", which included the "three sins" of the number of fully furnished rooms before the calendar.

One sin: minimum satisfaction with project quality

Mr. Chen purchased the fully-decorated room in December 2006 and found that the quality of the decoration was poor after the room was handed in. Big problems such as scars on the door, scratches on the floor, and drop off of the baseboard were minor problems.

According to the survey data, the overall satisfaction index of fully furnished houses is 73.16, of which the project quality satisfaction index is 70.35, which is the worst aspect of satisfaction. The quality problems mainly include the cracking of the fully-decorated room wall as a common problem, the unevenness of the floor covering or the color difference, the unpleasantness of the bathroom sewers and the frequent odor emission, and the poor sealing of the doors and windows causing the rainwater in the houses to leak.

The two sins: developers modified the decoration standards

At the end of April 2007, when consumers went to check and accept their own fully-furnished homes, Mr. Zhang discovered that the entrance door to the house had been damaged and the surface had been pitted. In his repeated requests, the developer took out the relevant information of the entry door. After Zhang's inspection, he discovered that the brand of the door was not the same as the contract.

It is understood that the Consumer Protection Committee has accepted a number of developers without permission to change the decoration contract, the use of poor quality or contract with the contract of different brands of consumer complaints. For example, although the bathroom and air-conditioning brands are well-known brands, the models they use are among the middle and low-end products of the brand.

The three sins: After the sale, the problems are mutually exclusive

It is said that the developer is the first person responsible for the decoration quality of the fully-decorated house and should be responsible for the corresponding after-sales service. However, developers, decorating companies, real estate, etc., have pushed each other out, and the problem of not resolving problems has occurred from time to time.

Ms. Tao purchased the fully furnished room in 2006. She discovered the so-called "finely decorated" room in 2007 when he accepted the room. The floor was uneven, the kitchen overflowed, and the floor door was not closed. When you think of a solution, the developers say that they are looking for a property, the property is looking for a decorating company, the decorating company is saying that looking for a developer, pushing each other is not solving the problem for the consumer.

In response to the above problems, the Municipal Consumer Protection Committee stated that as a type of commercial housing, developers should assume the responsibility of ensuring the quality of goods and after-sales services. At the same time, relevant administrative departments must strengthen supervision and effectively protect the legitimate rights and interests of consumers. In addition, Shanghai should also develop third-party house inspection agencies to help consumers identify professionally.