Shopping not only requires good product quality, but more importantly, good after-sales service. Through a real example that has happened to me, I deeply appreciate the convenience and quickness of shopping on the group purchase network and his series of perfect after-sales protection system so that every consumer can feel more at ease and feel at ease. For consumption.
When I participated in a group buying conference, I purchased a NVC ceiling light and spotlight. I found two bulbs were broken during installation. After looking for a period of time in the market, I found that there was no product of the same model, so I asked the group to help me to solve the problem. The website helped me to contact the merchant at the first time, and the merchant also took the initiative to contact me. Let me go to the store with a bad product for trade-in, but it's a pity that the side of Tibet Road has been emptied of the counter, to go to the counter at Hulan Road. I was too inconvenient to suggest that there was too much business. The merchants also agreed to send it to me by express delivery. At that time, the courier could take the bad ones back and it would be OK. I also had to give various information back to the business in time.
I didn't expect to wait until the weekend and there was no news. In the meantime, I used text messages to push two or three times without any reply. The phone used to say help me to look up, then wait. After a week or so, he still called in perfunctory, and then waited.
Even more annoying things are still behind! Afterwards, when I called again, NVC did not recognize the previous promise and was very tough. He denied receiving text messages, received a phone call, and offered to change, but I had to pick it myself.
I was on fire. I haven't said so much time, and the merchants also denied the previous promises and asked me to pick them up. For a light bulb, to me to go so far away, of course, I do not agree, can only put forward my own courier fees, so that businesses send me over. However, after a long period of time, there was no response.
There is no way, I can only help the group again, hoping that they can help me through the solution, I am angry to tell them about my negotiating with NVC, and I am extremely dissatisfied with the business mood. After learning about this situation, the website went out to help me coordinate again. Because of the delay in my time, I hope that the light bulb will be sent to me by express delivery and the delivery cost will be borne by the merchant. After many consultations between the group's customer service and the business, NVC agreed to help me exchange the product by express delivery without any charge. I received the replacement product within one week.
Passed this time, let me fully understand the after-sale protection of the group purchase network, and their work efficiency, as well as good service attitude. For this product, the group has helped me to contact the merchant several times and helped me The success of the successful exchange. I have confidence in the delegation. If I want to renovate in the future, I will definitely find a delegation. I will definitely recommend the delegation to more friends.
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